FAQ
You can request the simultaneous invoicing of receipts for payments made in cash, by credit card and by FastPay, issued by the operator in the manual track or by the automatic tracks.
Tolls paid with a viacard charge card, with a viacard current account card and with Telepass devices are not valid for simultaneous invoicing.
The Highway Concessionary Companies for which Youverse invoices receipts and Unpaid Toll Payment Reports are:
- Autostrade per l’Italia S.p.A.
- Società Autostrada Tirrenica S.p.A.
- Raccordo Autostradale Valle d'Aosta S.p.A.
- Tangenziale di Napoli S.p.A.
For the ONLINE service, please remember to enter only transits falling under the responsibility of the company Autostrade per l'Italia S.p.A.
To request the invoicing of Tolls, without using the ONLINE service, it is necessary, in addition to sending the originals of payment receipts, fill in the toll billing request forms in all their parts.
It is possible to attach to the same MODULE A more than one MODULE B (reproducing in photocopy the relative printed); in this case, the total amount relating to all MODULES B must be indicated in MODULE A.
Requests are processed within 90 days from the date of receipt of the correct documentation.
This form, duly completed, must be sent to:
AUTOSTRADE PER L' ITALIA S.p.A. Fatturazione Contestuale
Casella Postale 2305 Firenze Succ.le 39
50123 Firenze
Invoice requests made online will be processed within a few working days.
Requests sent in paper format are processed within 90 days from the date of receipt of the appropriate documentation, in accordance with the Ministerial Decree of 20/07/1979.
As outlined by the Ministerial Decree of 20/07/1979, the compulsory information to be included in the request is as follows:
- Company name and residence of the individual who used the service
- Tax code or VAT number
- Total invoice amount
- Date of journey or day stamped by machine on the payment receipt
- Entrance toll gate
- Exit toll gate
- Type and registration plate of the vehicle
- Amount of toll fee paid
- Signature of the client to accept liability for the invoicing elements
It is your responsibility to specify the vehicle type and registration plate used.
This is also valid for hired cars.
We cannot invoice the toll fee without this information.
It’s not possible to proceed with the issuance of tax documents based on the copy of the bank statement with the FastPay or credit card debit transaction according to the Ministerial Decree of 20/07/1979.
You can request the invoice yourself by logging in in the “Fatturazione Tessere Viacard” section after registering on the portal.
In order to invoice pre-paid cards, we require the original slips, with the code of the card for invoicing clearly visible, with the part related to invoicing details, full name, address and the tax code/VAT number in particular completed, as required by Art. 1 of the Ministerial Decree of 20/07/1979.
The documents can be sent to:
AUTOSTRADE PER L’ITALIA SpA Fatturazione Contestuale
Casella Postale 2305 Firenze Succ.le 39
50123 Firenze
The request can be sent by regular or registered mail to the following address:
AUTOSTRADE PER L' ITALIA S.p.A.
Fatturazione Contestuale
Casella Postale 2305 Firenze Succ.le 39
50123 Firenze
A maximum of 25 documents can be included per billing request.
Requests for invoices must be sent promptly and no later than the calendar year in which the transit occurred (31/12 of the year of issuance), as indicated by the Revenue Agency in its answer to Ruling No. 454 of 31 October 2019.
To report problems accessing the portal, the Single Number 803.111, button 5, is available Monday through Friday from 8 a.m. to 7 p.m. and on Saturdays from 8 a.m. to 2 p.m.*
*The service is not available on holidays and during some local/other holidays that will be reported from time to time by the system.