Accessibility for people with reduce mobility

Assistance to people with disabilities and reduced mobility

Autostrade per l'Italia guarantees a quality service to all its customers, while fully respecting the rights of people with disabilities and reduced mobility, by ensuring accessible and adequate services in all the areas it manages, and striving to constantly updating the information provided on its digital channels, available also through mobile devices.

In particular, in compliance with the obligations set out in Resolution 132/2024, Autostrade per l'Italia undertakes to provide an adequate number of accessible car parks and restrooms at the Service Stations within the network it manages, in collaboration with the service operators.

To ensure the information about dedicated services are easy to access, Autostrade per l’Italia has activated a specific telephone assistance by providing the option (key 8) of the Single Number 803.111.

All service areas have restrooms and parking spaces reserved to people with reduced mobility.

Explore the service areas Temporary interruption of services
A1 Napoli - Milano
Castelfranco Est
Km 177,300
2
Parcheggi PMR
A1 Milano - Napoli
Calvetro Ovest
Km 153,300
4
Parcheggi PMR
A1 Milano - Napoli
Crostolo Ovest
Km 135,400
2
Parcheggi PMR
A1 Milano - Napoli
Castelfranco Ovest
Km 177,300
1
Parcheggi PMR
A23 Tarvisio - Palmanova
Cormor Ovest
Km 33,600
1
Parcheggi PMR
A13 Bologna - Padova
Quattro Vie Est
Km 50,700
1
Parcheggi PMR
A1 Napoli Milano
Crostolo Est
Km 132,500
3
Parcheggi PMR
A14 Taranto - Bologna
San Lorenzo Est
Km 441,00
2
Parcheggi PMR
A23 Palmanova - Tarvisio
Cormor Est
Km 34,900
2
Parcheggi PMR
A23 Palmanova - Tarvisio
La Foresta Est
Km 97,800
1
Parcheggi PMR
A23 Tarvisio - Palmanova
Carnia Ovest
Km 64,500
2
Parcheggi PMR
A23 Palmanova - Tarvisio
Campiolo Est
Km 67,600
2
Parcheggi PMR

PRM COMPENSATION

If the information provided on our website does not comply with the services actually provided in parking and service areas, PRM shall be entitled to compensation (both drivers and passengers) for the following services:

  1. Dedicated PRM parking spaces
  2. Dedicated PRM restrooms
  3. Inefficiencies or faults preventing PRM from accessing services (e.g. ramp, stair lift, lift, etc.)

A PRM is defined as any person with reduced mobility, due to a physical, mental, sensory or locomotor disability, whether permanent or temporary, such as, but not limited to:

  • Wheelchair users;
  • People with obvious walking difficulties;
  • People with visual impairments;
  • People with hearing impairments;
  • People with severe cognitive disabilities.

In the event of information discrepancies between the information provided in the "PRM Accessibility" section of our website and the actual conditions of accessibility and usability of the services offered in parking or service areas, the user may submit a complaint via the complaints webform by selecting the 'Accessibility of services for PRM' item.

In addition to the mandatory fields, you must add, to the item "additional attachments”:

  • Self-certification of PRM status, specifying whether you are the driver or passenger (to be included in the annexes).
  • Any evidence of the disruption (e.g. photographs - to be included in the annexes).

Autostrade per l'Italia reserves the right to request additional information in the course of the investigation.

Compensation regarding a mere information mismatch amounts to € 7.00 (a value comparable to the average annual toll processed on transits carried out on the entire national network in 2024), for each claim made and found to be true through checks on the actual information mismatch, carried out within the following 30 days from the report. It is provided ad personam to the PRM user, whether they are a driver or a passenger.