Prepaid Viacard
Notice is hereby given that Viacards have been discontinued. Their technology based on a magnetic stripe has become outdated and is rapidly falling into disuse. The decision to discontinue this payment method stems from the recent widespread use of credit cards with a chip, and especially prepaid credit cards, alongside the progressive adoption of new contactless technologies which do not require users to insert the card in the collection systems, thus ensuring shorter dwell times at toll gates, increasing safety and improving traffic flows.
At all toll gates on the Italian motorway network, existing Viacards can be used until the credit runs out by 31/12/2029. Customers may request refund of residual credit, with no minimum amount and no later than 31/12/2038 by following the procedures available on Autostrade's website.
In case of theft or loss
In the event of theft and/or loss of the prepaid Viacard, it is possible to request reimbursement of the residual amount from Autostrade per l'Italia when the request is received. Reimbursement will take place only upon presentation of the complaint or the declaration in lieu of an affidavit or a copy of the invoice proving the purchase of the Viacard itself.
The reimbursement may be requested through the following link:
Reimbursements
Reimbursement for demagnetisation:
In the event of deterioration or demagnetisation of the Viacard, it is possible to request reimbursement of the resulting residual amount from Autostrade per l'Italia when the request is received by attaching a photo or scan of the Viacard.
The reimbursement may be requested through the following link:
Reimbursement for card withheld at toll booth:
The reimbursement may be requested through the following link:
Rimborso per mancato utilizzo e/o credito residuo:
The reimbursement may be requested through the following link:
Online Invoicing
To apply for online billing, please follow the instructions at the following link attaching a photo or scan of your Viacard.